Patient Access Training and Consulting
Our research shows that the majority of duplicate records are created during the patient registration process.
A comprehensive data integrity strategy should not only identify and resolve your duplicates but should also look for ways to prevent the creation of new duplicate records. Just Associates provides patient access training and consulting services that focus on process improvement, naming conventions, search routines, registration staff training and "Positive Patient Identification" strategies.
The result is an improved patient registration process that results in fewer duplicate records, greatly improved data quality and increased patient satisfaction.
"I can honestly say that without Just Associate's help, we would not have been able to decrease our duplicate patient (record) rate to in 2006 to 0.3%. Twelve years later, the guidance provided by Just Associates continues to pay dividends, as we have been able to maintain an exceptionally low duplicate rate of .14%”. "
Katherine Lusk, RHIA
Chief HIM & Exchange Officer
Children’s Health Dallas, TX